You've Just Placed Your Order - Now What?

May 05, 2020

Congratulations! You have just purchased the best canvas wall tent for sale online, now what? Here are a few steps that will assure the process goes smoothly.

You will first want to double check your receipt.

Purchasing a wall tent is a large investment that we take seriously and we want to make sure you are getting exactly what you want. There are a plethora of options on our site and when shopping around it can get confusing with the varying options and verbiage associated with wall tent or canvas tent terms. If we took your order over the phone, please have a look at your receipt after we email it to you. If you placed your order online, please double check your confirmation or give us a call to review what you have purchased. As we aim to get your wall tent to you as fast as we can, it is imperative that we have it packed up correctly. We ship very quickly, sometimes the same day you place the order, so we want to make sure we have it right! The cost of exchanging is well, costly, so first time accuracy is our goal.

Keep an eye out in your email for your FedEx tracking information.

All items that leave our warehouse will ship Via FedEx Ground. As we keep all packages under 150 lb., they will be arrive and be delivered the same as if you ordered a new pair of shoes. Due to the value of your products, we do require an Indirect Signature, which means anyone at the residence can sign for the package. Some FedEx contractors will even allow you to leave a signed note on your door if you are not going to be home. If you are not home at the time of your shipment, FedEx will leave a door tag for you to sign and will return the following business day. At times, the FedEx system does not correctly relay the tracking information to you, so if you do not receive it the day your item ships, give us a call and we will get this information to you.

Keep an eye out in your email for your cut list and other information.

We aim to email your cut list to you on the day your canvas tent ships. Due to times of high volume, this sometimes comes the next day. At times, this cut list will bounce into your junk or spam folder, so if you do not see it, make sure to have a look there. We will also email you instructions on how to use your ropes and tensioners, stove set-up instructions, and other pertinent information related to your wall tent purchase.

Once your items arrive, cross reference them with your receipt.

We do not send a packing list with your shipment, so you will want to check what you receive against your emailed receipt. If you notice something is incorrect or missing, please let us know within 2 weeks so we can get it exchanged or replaced.

Lastly, get outside and enjoy your wall tent!